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Managers, Are You Leading or Just Passing Through? Every dealership I have visited lately has the phone calls tracked or not, going to the switchboard or BDC. Then they round robin to sales staff if the ISM is busy "We know that never happens;" The problem...

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About Kim Clouse About Kim Clouse Kim Clouse has been involved with automotive internet sales and process for over 20 years. He was a charter member of the AAISP while it existed and winner of the Lemons to Lemonade Award...

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About Kim Clouse About Kim Clouse Kim Clouse has been involved with automotive internet sales and process for over 20 years. He was a charter member of the AAISP while it existed and winner of the Lemons to Lemonade Award...

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Can You Define Car Dealer Reputation Management? I would like to go on record and say that the term Reputation Management for Automotive is a misnomer. Vendors can only  teach Car Dealers to discover, report, and maintain their hard earned reputation...

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Get The Whole Store Involved

Posted by Kim Clouse | Posted in Helping Car Dealers and The Auto Industry | Posted on 05-03-2010

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I was finally able to come up for air today after the last few weeks. Then I realized I had not finished the Dealership Innovation Guide from Driving Sales. Must say, I love it. The particular article that came to my attention was by my friend Rafi Hamid entitled Internet Departments are on the decline, and that is good. In my opinion, it is the best description and explanation of where we all need to be going. Hat’s off Rafi  for sharing real and accountable information that the industry needs. Keep bringin it.
Kim

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